How we handle your information
StratGrid Inc. is an Alberta company. Alberta's Personal Information Protection Act (PIPA) tells us how to look after your information. This page says what we collect, why, and what you can do about it.
Last updated: November 1, 2026
What we collect
We only collect what you type into our question form.
On the question form:
- your name
- a phone number or an email address, so we can reply
- your message
- how you would like us to reply, if you choose on the Contact page
- the page you were on when you sent it
Why we collect it
We use your message and contact details to answer you.
We do not sell your information. We do not use it for anything you did not ask for.
Consent and withdrawing it
When you send the form, you agree that we may use your information to answer you, as this page describes.
You can change your mind at any time. You can write to info@stratgrid.ca and ask us to stop, or to delete what you sent. We will do it and tell you when it is done.
Who we share it with
We utilize third-party service providers located outside of Canada to host, process, and secure certain aspects of our website functionality. Specifically, when you submit an inquiry through our online web forms, your personal information (including your name, email address, and phone number) is transferred to and stored by our form software provider located in the United States. This information is transferred solely for the purpose of managing, routing, and responding to your web inquiries.
Under US law, in certain circumstances, your personal data may be accessed by United States courts, law enforcement, or national security authorities under local statutes, such as the US CLOUD Act.
Regardless of where your data is stored, we require our service providers to maintain privacy and security protections that are consistent with our obligations under the Alberta Personal Information Protection Act (PIPA). If you have any questions on our data storage policies, please contact us at info@stratgrid.ca.
How long we keep it
We will only use your name, email, and phone number to respond to your inquiry. Your data will be securely deleted once your request is fully resolved and will not be used for marketing purposes without your explicit consent.
Seeing or correcting your information
You can ask to see what we hold about you, or to fix it. Write to info@stratgrid.ca. We will answer within 45 days, as PIPA requires.
Cookies
We do not use cookies to track you, and we have no analytics. Our fonts are kept on our own site, so your browser does not contact anyone else when it loads a page. If this changes, we will say so here first.